The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Observation of workplace performance is essential for assessment of this unit

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

Context of and specific resources for assessment

Access to workplace documents including relevant reports, policies and procedures

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Method of assessment

Observation in the workplace (if possible)

Written assignments/projects or questioning should be used to assess knowledge

Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice

Clinical skills involving direct client care are to be assessed initially in a simulated clinical setting (laboratory). If successful, a second assessment is to be conducted during workplace application under direct supervision

Questioning - verbal and written

Role play/simulation

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Latin and Greek prefixes and suffixes

Health terminology and pronunciation

Legal documentation requirements

Responsibilities of all staff members

Information technology requirements

Essential skills:

It is critical that the candidate demonstrate the ability to:

Apply legislative guidelines in practice

Correctly use health terminology in a health care environment

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Use reading and writing skills-literacy competence required to fulfil job roles in a safe manner and as specified by the organisation. The level of skill required involves reading and documenting clinical information and understanding complex policy and procedure manuals.

Use oral communication skills-language competence required to fulfil job roles in a safe manner and as specified by the organisation. Assessors should look for skills in asking questions, providing clear information, listening to and understanding workplace instructions, and clarifying workplace instructions when necessary. Effective verbal and non verbal communication skills with a range of personnel within and outside of the organisation are essential. An ability to recognise and manage barriers to effective communication is also essential. Organisation may require competence in English or a community language, depending on client group

Use numeracy skills including the ability to complete basic arithmetic calculations, recording stock levels and statistical information

Use problem solving skills required, including an ability to use available resources

Deal with conflict

Work with others within a team

Display empathy with client and relatives

Comply with organisation policies and procedures including those of WHS and infection control, and current standards

Use and understand abbreviations for practice-specific health terms and associated processes

Correctly spell and pronounce practice-specific health terminology

Communicate in a professional manner using appropriate communication strategies

Maintain confidentiality, security and privacy of information

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Health terminology may include (but should not be limited to):

Anatomy and physiology terms

Medical conditions

Medical investigations and procedures

Abbreviations for medical and pharmacological terms

Names of equipment and instruments

Medico-legal terminology

Definitions, meanings and abbreviations specific to the workplace, such as perioperative environment

Written and oral instructions may include:

Memos and notices

Perioperative instructions

Drug orders

Instructions for pre and postoperative care

Client notes

Routine reports

OH&S signs and instructions

Telephone calls

Communicating with clients and their families

Communicating with health professionals

Handover

Routine activities may include:

Entering client details into a computer system/files

Providing information to clients and their families

Ordering stock

Contributing to meetings and taking minutes

Answering client and family enquires

Scheduling

Producing and reading a range of complex health documents and reports

Documents may include:

Client records

Client health histories

Case reports

Medical notes

Computerised records

Policy and procedure manuals

Operating theatre lists or medical investigations

Doctor preference cards